Timeline

Documented an RCA for the DMI callback incident and published a team troubleshooting guide.

Original: Wrote an RCA for the DMI callback incident and shared a short troubleshooting doc with the team.

Impact: Developer Productivity, Reliability

Resolved a production issue in the DMI integration.

Original: Fixed a production issue in DMI.

Impact: Impact not recorded

Implemented automated expiry for stale LNT applications via a scheduled Lambda, clearing a large backlog.

Original: Optimized LNT application expiry logic — stale applications were never closed, added a scheduled Lambda to expire them.

Impact: Operational Efficiency, Performance

Root-caused reCAPTCHA verification failures to incorrect token expiry handling on retries.

Original: Investigated reCAPTCHA failures on the lead form, found token expiry handling was wrong on retries.

Impact: Conversion, Customer Experience

Implemented RBI-compliant consent artefact storage with encryption at rest and retention handling.

Original: Worked on RBI compliant consent storage — encrypted consent artefacts at rest and added retention handling in PostgreSQL.

Impact: Compliance, Risk Reduction

Shipped and verified the DMI callback fix end-to-end on UAT, closing the partner-blocking issue.

Original: DMI UAT issue resolved after the fix was deployed. Verified end-to-end on UAT.

Impact: Reliability, Customer Experience

Drove alignment with the DMI partner team on the corrected callback contract using shared logs and payloads.

Original: Coordinated with the DMI team over call and email to align on the corrected callback contract, shared logs and sample payloads.

Impact: Reliability, Operational Efficiency

Diagnosed failing AA status callbacks in the DMI partner integration and isolated a signature mismatch.

Original: Investigated why AA status was failing for DMI callbacks. Traced it to a mismatched callback signature on their side.

Impact: Reliability